Improving Performance With more than 150,000 units of two prior editions sold worldwide, Improving Performance: How to Manage the White Space on the Organization Chart is recognized as the book that launched the Process Improvement revolution. This seminal work by the cofounders of the Rummler-Brache Group emphasizes that the greatest opportunities for performance improvement often lie in the functional interfaces¿those points at which the baton is being passed from one department to another. Through case studies and examples, Improving Performance shows how the Rummler-Brache approach can: Resolve nagging white space issues Forge a stronger link between strategy and process redesign Install a measurement system that provides a foundation for continuous improvement and growth Overcome the common pitfalls in process redesign efforts Implement the significant changes that result from process improvement projects Develop a customer-focused, participative, accountability-based culture With multiple charts, checklists, and new hands-on tools, the third edition of Improving Performance will enable you to better understand your organization and bring about top-to-bottom productivity gains.