Quality Level Management - Managing Quality in Outsourcing Outsourcing is a hot topic. Unfortunately it often does not result in meeting the goals or expectations in terms of budget and deadlines, nor in terms of quality. Existing challenges in managing quality become more challenging in case of outsourcing. There are numerous solutions already widely available for both problems, till now there was not one universal framework to approach these challenges. Improve Quality Services has addressed these solutions in a new practical model: the Quality Level Management-model. Most existing models only focus on organisational and process aspects. That is why the QLM-model also focuses on measures to be taken at product level. This book is intended for managers and consultants acting on behalf of the customer or supplier, helping them to manage quality in outsourcing relationships.