Whether it's software, a cell phone, or a refrigerator, your customer wants no, expects your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability.

Is your product user-friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

• Learn to recognize factors that limit usability

• Decide whether testing should occur in a lab setting or at the site where the product is used

• Set up a test plan to assess goals for your product's usability

• Choose and train effective test moderators

• Decide on the best way to collect and review data

• Report the results and make recommendations

• Learn user-centered design principles and practices - the context for usability testing

• Reap the benefits of templates, tables, models, case studies, and other tools of the trade

Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.