There are few more important determinants of success or failure in the hospitality industry than the performance of a company’s staff. Hospitality Management and Organisational Behaviour explains the principles of management and organisational behaviour as they relate to hospitality, empowering students and professionals to fully harness their human resources for success.

Renowned organisational behaviour author Laurie J. Mullins brings his rigorous but exceptionally readable style to the fifth edition of this popular text. The author team, joined by another expert in the hospitality field, Penny Dossor, combines an accessible style with current and relevant case studies on a variety of hospitality companies from around the globe. The book assumes no prior knowledge of management theories and is the perfect introduction to this vitally important field for students of hospitality.

Laurie J. Mullins is a consultant and author specialising in management and organisational behaviour, and managing people at work. Before taking early retirement, Laurie was a principal lecturer at the University of Portsmouth Business School, where he led the behavioural and human resource management group. He is the author of Management and Organisational Behaviour, which has been a highlight of reading lists for three decades and is now into its tenth edition.

Penny Dossor is a principal lecturer in hospitality management and course leader on the hospitality management programme at the University of Portsmouth Business School. She has professional experience in a number of hospitality and personnel management positions in both the public and private sectors.

'This book is very special in the Hospitality Management market. The authors show deep knowledge of the industry and of management principles.' - Dr Wei Chen, Senior Lecturer in Hospitality Management - Sheffield Hallam University

An essential text for HND and first year Hospitality Management degree students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.

Written by two experts in the Hospitality field, Laurie Mullins and Penny Dosser, this book combines an accessible reading style with current and relevant case studies on a variety of hospitality companies from across the globe.