Everyone manages processes ...Everyone is an operations manager ...integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings. --Par Ahlstrom, Professor of Operations Management, Chalmers University of Technology This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas. --Dr. Alison Smart, Manchester Business School, University of Manchester This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life. --Stephen Disney, Cardiff Business School Written by best-selling authors in their field,Operations and Process Management 2einspires a critical and applied mastery of the core principles and processes fundamental to managing business operations. Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the fully updated accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced.