‭‘This highly influential textbook is and always will be on the operations management billboard.’ ‭Professor P™r Åhlström, Stockholm School of Economics ‭‘This book provides valuable insights into how to design, plan and improve operations. The ‭diagnostic questions in each chapter are excellent for guiding the reader to the essence ‭of each topic.’ Dr Erik Soepenberg, Senior Lecturer, Hanze University of Applied Sciences, Groningen, ‭the Netherlands ‭‘An insightful and engaging blend of theory and practice that demonstrates the fundamental ‭importance of operations and process management to today’s organisations.’ ‭Mr Nigel Spinks, Henley Business School, University of Reading Written by the best-selling authors in their field, the Fifth Edition of Operations and Process Management inspires a critical and authoritative mastery of the core principles and processes that are fundamental to successfully managing business operations. Approaching the subject from a managerial perspective, this text provides clear, comprehensive and concise coverage of the principles and practice of operations and process management. Features New! Over 20 new and updated examples and cases demonstrating how operations work in practice New! Restructured treatment of the scope and structure of operations activities to emphasise the importance of supply network issues New! Fresh coverage of such topical issues as behavioural operations, valuable operations capabilities, surge pricing, ‘digital twins’, the ‘circular economy’ and operations risk New! Extended coverage of concepts such as sustainability, creativity and innovation in the design process, value stream mapping, SIPOC analysis and the ‘line of sight’ in internal process networks Cases and examples drawn from a wide range of industries and regions provide an insight into the reality of managing operations and give practical understanding of the material The use of ‘diagnostic logic chains’ that allows effective evaluation and improvement of operations and processes This is the ideal text for students taking any practically-oriented MBA, Executive MBA, or executive course in Operations and Process Management