If you want to discover how to PASS THE ITIL4 EXAM for first attempt, this book is for you!

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In this book you will discover:

• Introduction to ITIL 4 Foundation
• 4 Dimensions of Service Management in ITIL
• ITIL 4 Service Value System
• The elements of ITIL 4
• General Management practices
• Service Management practices
• Technical Management practices
• Change Management
• Incident Management
• Problem Management
• ITIL 4 Foundation Guiding Principles
• ITIL 4 Foundation Continual Improvement as a Practice
• ITIL 4 Foundation Information Security Relationship and Supplier Management
• ITIL 4 Foundation IT Asset Monitoring & Event and Release Management
• ITIL 4 Foundation Service Configuration and Deployment Management
• ITIL VS IT Service Management
• Change Management Process in 5 Steps
• Project Management vs. Service Management
• Service Operations Management and ITSM
• IT Operations Functions
• Interfaces within ITSM
• The Value of ITSM
• Maintenance of IT Services
• Supplier Management Objectives
• COBIT VS ITIL
• Incident Management VS Problem Management
• Continual Improvement Model
• Benefits of Having an ITIL Certification
• How to Prepare for ITIL 4 Foundation Exam Online
• 50 of the most common asked ITIL 4 Foundation Exam Questions

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