Everybody is solving problems every day. But especially when problems become highly complex, how do you know you are solving the problem you or your client are actually experiencing? What needs to be done to reach a desired future, rather than a future you fear or dislike? People are best motivated to act upon complex problems when the essence of the problem is captured in a simple way. This book presents basic techniques to do so. Applying these techniques will help you and your client to understand and oversee the problem and, eventually, to make decisions and act in situations in which it is not at all obvious what to do. The techniques in Solving Complex Problems cover: - rational problem analysis - creative idea generation - dealing with uncertainty - comparing diff erent possible solutions We live in an ever-changing world, where people with different interests and goals have to deal with an unpredictable future. If you love working on the complex problems this world brings: read Solving Complex Problems to learn new and practical ways of dealing with them. Alexander de Haan is an analyst, trainer, coach, academic teacher and researcher. Pauline de Heer is a public sector consultant, analyst, and design engineer. They have combined their joint passion for teaching and their experience in analysing complex systems in writing Solving Complex Problems.