At last, a simple, well-written survey of process mapping, process improvement, and process management that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside youll find detailed, illustrated discussions about:

The importance of process

Process mapping

Key stakeholders roles and responsibilities

The ten-step process redesign methodology

Process improvement and creating the process team

The four lenses of analysis

Customer report cards, benchmarking, and best practices

Process redesign case studies

Design principles for process redesign

Barriers to process redesign

Becoming a process-focused organization

Building cross-department process management

Using information technology in process management

About the Author
Dan Madison is a principal at Value Creation Partners, an organizational consulting and training firm. He helps clients increase value through operational improvement, organizational redesign, leadership development, and strategic planning. Hes been a consultant and university instructor for more than seventeen years and regularly teaches courses on analyzing and improving operations, leadership development, and process mapping and process management. He has an MBA in finance and is a chartered financial analyst.