A top psychologist's guide to resolving conflict at work, at home and in the public sphere.

Do you struggle to get you what you want at work?
Do chats at home descend into arguments?
Does it sometimes feel like everyone's shouting but no one's listening?

Disagreement is nothing new, but psychologist Tim Harkness has noticed that we no longer seem to be able to move our conflicts forward. From the coronavirus crisis to climate change, Brexit to Trump, negotiating who washes the dishes to persuading your boss you need that pay rise - Harkness' simple rules will revolutionise the way you talk.

Focusing on 'crucial' conversations, where opinions vary, emotions are strong and the stakes are high, 10 Rules for Talking outlines how to talk to people, both personally and professionally, who don't share your opinion. His rules include recognising that agreement is not simple, respecting your adversary, and de-escalating to keep the conversation safe.

Learn how to persuade, respond and - most importantly - keep the conversation progressing. Welcome to a new way of talking.