IT Service Management 3rd Ed

IT Service Management 3rd Ed

Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.



Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Auteur | John Sansbury
Taal | Engels
Type | Paperback
Categorie | Computers & Informatica

bruna logo bol logo

Kijk verder

Boekomslag voor ISBN: 9789401800082
Boekomslag voor ISBN: 9789071501456
Boekomslag voor ISBN: 9780749496951
Boekomslag voor ISBN: 9781422163344
Boekomslag voor ISBN: 9789087530570


Boekn ©