Getting to Yes offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict-whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, a group that deals continually with all levels of negotiation and conflict resolution from domestic to business to international, Getting to Yes tells listeners how to: * Separate the people from the problem * Focus on interests, not positions * Work together to create options that will satisfy both parties * Negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to dirty tricks