The Oliver Wight Class A Standard for Business Excellence is the definitive, comprehensive statement of excellence in business today. Oliver Wight s Class A Standard is the accumulated practice and experience of Oliver Wight Consultants around the world.

The Standard for Evaluating and Achieving Business Excellence

The Oliver Wight Class A Standard for Business Excellence is the celebrated statement of excellence in business today. This fully updated and revised seventh edition moves away from the traditional checklist format to focus on the characteristics of business excellence and the journey to excellence expressed through a series of improvement programs known as Class A Milestones. Attaining Class A performance requires more than a single initiative, which is why these improvement milestones have proven to be the most efficient and effective guidance for attaining sustainable bottom-line results and an energized, empowered workforce that results from a completed improvement program.

Inside, you find the collective practice and experience of Oliver Wight from around the world presented in benchmark characteristics, competencies, and performance requirements of a business poised to transition into the Business Maturity Map. It's never been easier to accomplish world-class business performance with:

• Chapters aligned with the Integrated Business Model, from managing the strategy planning process to managing and leading people, driving business improvement, and integrated business planning
• Updated coverage on today's business differentiators, including managing and optimizing products, services, and the supply chain, as well as procuring externally sourced items and developing relationships with employees, suppliers, customers, and consumers
• The latest insights into how leaders can use technological advances to gain up-to-the-minute information enabling them to manage business performance with response times measured in days—not months

Now every organization striving for success can reach it with The Oliver Wight Class A Standard for Business Excellence, Seventh Edition.

The Oliver Wight Class A Standard for Business Excellence is the definitive, comprehensive statement of excellence in business today. Oliver Wight’s Class A Standard is the accumulated practice and experience of Oliver Wight Consultants around the world. It reflects the effort and achievement of thousands of client companies who have used the standard, and the benchmark capability it enables, to differentiate their business.

The Seventh Edition will be the standard of business excellence for all businesses. The standard will take the reader through an understanding of business maturity and how to drive increase maturity with corresponding sustainable business benefit. Using the Oliver Wight Proven Path, a journey of “Milestones” focused on strategic priorities that drive you through a series of defined Maturity Transitions, people, behavior and processes all become more aligned and focused. Updated content will include new information on collaboration, segmentation, value chain, analytics, optimization, and planning.

Please note: Previous editions of this book were titled The Oliver Wight Class A Checklist for Business Excellence.