Difficult personalities at work are unavoidable. But the problems that can result from them are not.

Advance Praise for The Star Factor:

“Lucky managers have a star on their roster, a `Michael Jordan,’ who can make things happen on the court. Smart managers find ways to bring everyone up to that level. The qualities of stand-out employees are not mysterious—they are tools, attitudes, and inner drives that can be taught and fostered. The Star Factor will help you understand what makes a star and how to nurture everyone’s inner magic.”

— Daniel H. Pink, author of To Sell Is Human and Drive

“Affirmative Leadership, as presented in The Star Factor, is one of the best front-line leadership development programs that I have worked with. This program helps identify the best practices of your top performers, which are then developed into a learning curriculum for others in the organization. The participants are supported through coaching and mentorship from leaders within the organization. This approach ensures ownership and commitment from the participants in their journey to become better leaders.”

— Prashant Bhat, Learning Director, Cigna

“I have been a huge fan of The Star Factor methodology from the day the concept was introduced to me! If you are looking to create a customer-centric culture, fully aligned with your organization’s values, that will drive improved business results, read on!”

— Kathryn L Tecosky, Ed.S, LPC; Director, Organization Change, Cox Enterprises

“The Star Factor is a whole new way of thinking about organizational behavior change. It takes neuroscience, adds another important science, positive deviancy, adds technology, and creates a whole new approach to organizational performance. This is one of the more science-based, data-driven approaches to organizational transformation I have seen.”

— Dr. David Rock, author, Your Brain at Work; Director, Neuroleadership Institute

“There is new science that will help the average employee become excellent and an excellent employee a star. This books reveals the process for creating a high impact individual and team that outperforms and outdelivers the competition.”

— John Assaraf, New York Times bestselling author, The Answer and Having It All; CEO, PraxisNo

How to Manage Work Relationships in a Constructive Way that Leads to Success.

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.

Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as:

• 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases.
• 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each.
• Nonverbal communication actions to back up your words.
• Sample dialogues that demonstrate how phrasing improves interactions.
• A five-step process for moving from conflict to resolution.
• "Why This Works" sections that provide detailed explanations.

Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.