* Provides a user--friendly approach to operations management. * Comprehensive coverage of the key issues in operations management, eg Business Process Re--engineering, Quality, JIT and Manufacturing Planning and Control. * Includes a useful resource section including case studies, journal articles etc. .

Operations Management is part of a major new national programme of highly developed texts and modules for undergraduate students following business studies courses. It provides 150 hours of quality study to be used by students in a supported learning environment.

This comprehensive introduction to operations management enables business studies students to develop an understanding of the importance of operations management in both the manufacturing and service sectors of business. It provides comprehensive coverage of some of the key issues in the field, including Business Process Re-engineering, Quality, Just-in-Time and Manufacturing Planning and Control. Containing numerous activities throughout each unit, Operations Management is the most effective teaching and learning resource available at this level.

Operations Management is concerned with the management of people and the customer processes and involves the study of the design, planning and control of these processes.