* A how-to desk-top resource that supports consultants, facilitators and others working with groups in setting up and delivering solid, creative process designs that are anchored in the needs of their clients.

Process Design: Making It Work helps process consultants, managers, facilitators, coaches, organizational development consultants—and anyone else who works with groups—to set up and deliver dynamic, creative process designs. Filled with illustrative cases, examples, and templates, this step-by-step resource is an invaluable aid when creating customized agendas and designs for situations ranging from basic meetings to complex, multiphased processes.

Process Design: Making It Work

• Outlines a stepwise approach to creating customized agendas and designs that will meet client and stakeholder expectations
• Describes the eight key elements in a Process Terms of Reference and how to complete them to ensure due diligence
• Provides frameworks and concrete applications for integrating two essential factors in process design: values and power
• Outlines a comprehensive, collaborative, evidence-based approach to creating technical and scientific designs

Praise for Process Design: Making It Work

"With her exceptional insights into questions and process, Dorothy Strachan has distinguished herself as a true master in the field of facilitation."

—Michael Wilkinson, author, The Secrets of Facilitation

"This book has the rigor of excellent research and the polish of many years of practical experience."

—Ronnie McEwen, principal, Kinharvie Institute of Facilitation, Glasgow

"A master class in group process."

—Mark Nesbitt, president, Vertex Consultants, Toronto

"Reading Strachan and Tomlinson's work has reminded me why I find process design and facilitation so compelling—it's a bottomless well of learning."

—Cresswell Walker, executive coach, Coaching Works Pte. Ltd., Singapore

Process Design: Making It Work helps process consultants, managers, facilitators, coaches, organizational development consultants?and anyone else who works with groups?to set up and deliver dynamic, creative process designs. Filled with illustrative cases, examples, and templates, this step-by-step resource is an invaluable aid when creating customized agendas and designs for situations ranging from basic meetings to complex, multiphased processes.