In 1978 the author set out to research into the effects of the emerging new technology on workers and their workplaces, the results of which are presented in this book. Zuboff interviewed people at every level of a variety of organizations engaged in disparate forms of work. The approach was intended to combine participant observations with semiclinical interviews and small group discussions. The author wanted to understand both the practical problems that have to be confronted in order to manage the new computerized workplace and also the human problems and reactions. He hoped that with such data it would be possible to identify generic patterns of psychological and organizational experience associated with the emerging technological conditions of work. The data presented here reflects not only the emergence of new patterns in the workplace but also the concrete ways in which old patterns and assumptions assert themselves and can dull the impact of change.