Service Operations Management
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
Auteur | | Robert Johnston |
Taal | | Engels |
Type | | Paperback |
Categorie | | Economie & Financiƫn |