Shows how to use comfort/discomfort model to decode nonverbal behaviour and gain crucial insights about what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual yet critical water cooler exchanges that are the driving force of an organization.

Successfully navigate the business world by understanding what your manager and coworkers are really thinking.

The secret is nonverbal intelligence—the ability to interpret and use nonverbal signals in business to assess and influence others. In Louder Than Words, bestselling author and behavior expert Joe Navarro shows you how to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.

You can jump-start your career, close the deal, keep your customers, secure new ones, and lead your company with confidence once you discover how to:

• Read body language and discern non-verbal cues of concern, disagreement, or doubt—even over the phone
• Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
• Recognize habits that send the wrong message—and learn what postures, work practices, work spaces, and even electronic habits say about people

Drawing on his decades of work in the behavioural sciences, Navarro shows how to use his simple yet powerful comfort/discomfort model to decode nonverbal behaviour and gain crucial insights about what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual yet critical water cooler exchanges that are the driving force of an organization.